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Project: Customer Support Chatbot

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Description

In this project, you will create a customer support chatbot that can handle common customer queries and escalate more complex issues to human agents. This project will help you understand how to use NLP and chatbot frameworks to build interactive conversational agents.

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Project Prompt

  • Develop a chatbot capable of understanding and responding to common customer queries.
  • Implement a mechanism to escalate complex queries to human agents.
  • Integrate the chatbot with popular messaging platforms (e.g., Slack, Teams).
  • Provide a user-friendly interface for interacting with the chatbot.

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Getting Started

  1. Choose a suitable chatbot framework (e.g., Rasa, Microsoft Bot Framework).
  2. Set up a backend service to handle chatbot interactions.
  3. Implement NLP capabilities to understand and respond to user queries.
  4. Develop the frontend or integrate with messaging platforms for user interaction.
  5. Test the chatbot with various types of customer queries to ensure reliability and effectiveness.

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Deliverable

A customer support chatbot that can handle common queries and escalate complex issues, integrated with popular messaging platforms for seamless customer interactions.